Filateli Mobile
Help Center
Contact Us
Home
Products
Login
Registration
FAQ (Frequently Asked Questions)
AKUN (
ACCOUNT
)
Perlukah membuat akun? (
Need to create an account?
)
Ya perlu. Dengan membuat akun, kami dapat mengirimkan informasi terkait promo, produk terbaru/ prangko & benda filateli yang akan rilis, berita maupun informasi lainnya kepada Anda.
Yes it is necessary. By creating an account, we can send information about promos, the latest products / stamps & philatelic items to be released, news or other information to you.
Bagaimana cara membuat akun? (
How do you create an account?
)
1.Klik Registration yang terletak di bagian kanan atas halaman depan filateli.co.id
2.Lengkapi setiap kolom isian data.
3.Jika pengisian data registrasi sudah selesai, klik Register.
4.Proses Registrasi telah sukses dilakukan.
1.Click Registration which is located at the top right of the front page of filateli.co.id
2.Complete each data field.
3.If the registration data is complete, click Register.
4.The registration process has been successfully carried out.
Bagaimana cara memverifikasi akun saya? (
How do I verify my account?
)
1.Setelah Anda mendaftarkan akun, email berisi link verifikasi akan dikirimkan ke email Anda.
2.Klik tombol Verification untuk memverifikasi akun Anda.
3.Anda sudah dapat masuk ke filateli.co.id
1.After you register an account, an email containing a verification link will be sent to your email.
2.Click the Verification button to verify your account.
3.You can log in to filateli.co.id
Saya tidak menerima email verifikasi, apa yang harus saya lakukan? (
I did not receive a verification email, what should I do?
)
Jika Anda tidak menerima email dengan link verifikasi dalam waktu 5 menit, silakan periksa folder SPAM Anda. Jika di folder SPAM Anda juga tidak ada, silakan menghubungi customer service yang tercantum di Contact Us. Customer service akan membantu Anda.
If you do not receive an email with a verification link within 5 minutes, please check your SPAM folder. If your SPAM folder doesn't exist, please contact the customer service listed at Contact Us. Customer service will help you.
Saya lupa password, apa yang harus dilakukan? (
I forgot my password, what should I do?
)
1.Masuk ke menu Login, klik “Forgot your password?”
2.Ketikkan alamat email Anda yang terdaftar, klik Submit.
3.Anda akan menerima pesan ubah kata sandi melalui email. Klik Reset your password untuk mengubah kata sandi Anda.
4.Inputkan kata sandi yang baru sesuai dengan keinginan Anda, kemudian klik Submit.
5.Ubah kata sandi telah sukses dilakukan. Lanjutkan dengan Login untuk masuk ke website.
1.Enter the Login menu, click“Forgot your password?”
2.Type your registered email address, click Submit.
3.You will receive a password change message via email. Click Reset your password to change your password.
4.Enter the new password to your liking, then click Submit.
5.Change password has been successfully carried out. Continue with Login to enter the website.
Saya ingin mengubah password, apa yang harus saya lakukan? (
I want to change my password, what should I do?
)
1.Anda login terlebih dahulu di filateli.co.id
2.Klik My Account, pilih Change Password.
3.Masukkan password baru yang Anda inginkan, klik Save Changes untuk menyimpannya.
4.Coba login kembali dengan menggunakan password yang baru.
1.You log in first at filateli.co.id
2.Click My Account, select Change Password.
3.Enter the new password you want, click Save Changes to save it.
4.Try logging in again using the new password.
Saya lupa nama pengguna saya, apa yang harus saya lakukan? (
I forgot my username, what should I do?
)
1.Ubah kata sandi Anda dengan klik “Forgot your password?” yang ada di menu Login.
2.Ketikkan alamat email Anda yang terdaftar, klik Submit.
3.Anda akan menerima pesan ubah kata sandi melalui email. Pada email tersebut akan tercantum nama akun Anda.
4.Tidak perlu mengklik Reset your password karena Anda hanya ingin mengetahui nama akun Anda.
1.Change your password by clicking“Forgot your password?”in the Login menu.
2.Type your registered email address, click Submit.
3.You will receive a password change message via email. The email will include your account name.
4.There is no need to click Reset your password because you only want to know your account name.
Saya mau buat akun baru, apa bisa menggunakan email yang sudah terdaftar? (
I want to create a new account, can I use my registered email?
)
Tidak bisa. Satu email hanya dapat digunakan oleh satu akun.
Can not. One email can only be used by one account.
PEMBELIAN PRODUK (
PRODUCT PURCHASE
)
Bagaimana cara melakukan pembelian produk? (
How do you make a product purchase?
)
1. Pilih produk yang ingin Anda beli.
Select the product you want to buy.
Tampilan - Web Order Filateli
Tampilan - Filateli Mobile
2. Pastikan produk dan jumlah yang diinginkan sudah sesuai. Klik tombol Buy Now, pesanan Anda akan ditambahkan ke dalam keranjang belanja.
Make sure the product and quantity desired are in accordance. Click the Buy Now button, your order will be added to the cart.
Tampilan - Web Order Filateli
Tampilan - Filateli Mobile
3.Ulangi proses pada poin 1 dan 2 untuk berbelanja produk lainnya.
Repeat the process in points 1 and 2 to shop for other products.
4.Jika Anda sudah selesai berbelanja, klik In Cart pada halaman utama di bagian atas website.
When you've finished shopping, click In Cart on the main page at the top of the website.
Tampilan - Web Order Filateli
Tampilan - Filateli Mobile
5.Anda dapat melihat daftar belanjaan Anda di keranjang belanja. Di dalam keranjang belanja ini Anda dapat mengubah jumlah pesanan atau menghapus pesanan ataupun mengubah data penerima kiriman. Jika Anda sudah yakin, lanjutkan dengan klik tombol Next Proccess.
You can see a list of your orders in the cart. In this cart, you can change the order amount or delete the order or change the recipient data of the shipment. If you are sure, continue by clicking the Next Proccess button.
Tampilan - Web Order Filateli
Tampilan - Filateli Mobile
6.Setelah itu, lanjut dengan memilih layanan pengiriman yang akan digunakan. Layanan Pos Kilat Khusus dan Pos Express untuk pengiriman Dalam Negeri. Sedangkan pengiriman Luar Negeri disediakan layanan R LN, Paket Pos Cepat Internasional dan Express Mail Service (EMS). Demi keamanan kiriman Anda, sebaiknya gunakan asuransi dengan mengklik/ memberi tanda centang pada “Do you want to use insurance?”.
After that, continue to choose a shipping service to use. Pos Kilat Khusus and Pos Express services for domestic shipping. While shipping overseas is provided by International Registered (R LN), Paket Pos Cepat Internasional and Express Mail Service (EMS) services. For the security of your order, you must use insurance by clicking/ checking the box "Do you want to use insurance?"
Tampilan - Web Order Filateli
Tampilan - Filateli Mobile
7.Klik tombol Check Out. Selesaikan pesanan Anda dengan melakukan pembayaran.
Click the Check Out button. Complete your order by making a payment.
Bagaimana cara order Prisma? (
How do you order Prisma?
)
1.Pilih template yang diinginkan.
Select the desired template.
2.Klik BUY NOW, jika template dan jumlah yang ingin dibeli sudah sesuai dengan keinginan Anda.
Click BUY NOW, if the template and the amount you want to buy is what you want.
Tampilan - Web Order Filateli
Tampilan - Filateli Mobile
3.Pesanan Anda akan otomatis ditambahkan ke dalam Keranjang Belanja. Klik In Cart, akan muncul warning “Prisma catalog does not have photos, upload photo first” lanjutkan dengan klik tombol OK.
Your order will automatically be added to the Cart. Click In Cart, a warning will appear "Prisma catalog does not have photos, upload a photo first" continue by clicking the OK button.
4.Klik tombol Upload Your Photo Prisma.
Click the Upload Your Photo Prisma button.
Tampilan - Web Order Filateli
Tampilan - Filateli Mobile
5.Akan muncul tampilan seperti ini, kemudian klik tombol Browse untuk memilih foto yang ingin dipasang pada Prisma. Setelah itu, lanjutkan dengan mengklik tombol UPLOAD untuk mengupload foto.
A display like this will appear, then click the Browse button to select the photo you want to install on Prisma. After that, continue by clicking the UPLOAD button to upload photos.
Tampilan - Web Order Filateli
Tampilan - Filateli Mobile
6.Apabila proses upload foto sudah dilakukan, Anda dapat melanjutkan ke tahap selanjutnya sampai dengan proses pembayaran.
If the photo upload process has been done, you can continue to the next step until the payment process.
Bagaimana cara pembayarannya? (
How to pay?
)
Anda dapat melakukan pembayaran melalui :
1.Kantor Pos : Cash in Kantor Pos dan POSPAY;
2.BTN : ATM BTN;
3.BCA : ATM BCA, KLIK BCA, m-BCA (BCA Mobile) dan m-BCA (STK-SIM Tool Kit);
4.Mandiri : ATM Mandiri dan Mandiri Online;
5.Western Union (untuk pelanggan Luar Negeri dapat menggunakan layanan ini).
Detail teknis tata cara/ petunjuk pembayaran dari masing-masing metode tersebut di atas, sudah tersedia di website pada saat Anda masuk tahapan pembayaran (Payment Instructions).
You can make payments via :
1.Post Office : Cash in Post Office and POSPAY;
2.BTN Bank : BTN ATM;
3.BCA Bank : ATM BCA, KLIK BCA, m-BCA (BCA Mobile) and m-BCA (STK-SIM Tool Kit);
4.Mandiri Bank : Mandiri ATM and Mandiri Online;
5.Western Union (for overseas customers can use this service).
Technical details of the procedure / payment instructions for each of the above methods are available on the website when you enter the payment (Payment Instructions) stage.
Apakah nominal yang harus saya bayar sudah include dengan ongkos kirim dan bea admin? (
Does the nominal amount that I have to pay already include shipping costs and admin fees?
)
Nominal yang harus Anda bayar sudah include keduanya, kecuali Western Union. Khusus Western Union, bea admin pengiriman uang dikenakan kepada pelanggan.
The nominal you must pay includes both, except Western Union. Especially for Western Union, admin fees for sending money are charged to customers.
Apakah bisa COD (Cash On Delivery, bayar ketika barang diterima)? (
Can I do COD (Cash On Delivery, pay when goods are received ?
)
Untuk saat ini kami belum dapat melayani COD. Tetapi jika Anda ingin datang langsung ke outlet kami, dapat mengunjungi Kantor Filateli Jakarta yang berlokasi di Jl. Pos No. 2 Jakarta Pusat.
At this time, we cannot serve COD. But if you want to come directly to our outlet, you can visit the Jakarta Philatelic Office, located on Jl. Pos No. 2 Central Jakarta.
ORDER DIKIRIM (
ORDER SENT
)
Kapan pesanan akan dikirim? (
When will the order be sent?
)
Pesanan akan dikirim pada hari yang sama jika pembayaran/ pelunasan dilakukan sebelum jam 14.00 WIB (Senin-Jumat). Pembayaran yang dilakukan pada hari Sabtu dan Minggu, pesanan akan dikirim pada hari Senin. Jika pembayaran dilakukan pada hari libur, pesanan Anda akan kami proses di hari berikutnya.
Orders will be shipped the same day if payment / settlement is made before 2:00 PM WIB (Monday-Friday). Payments made on Saturdays and Sundays, orders will be sent on Monday. If payment is made on a holiday, we will process your order the next day.
Bagaimana saya tahu bahwa barang saya sudah dikirim? (
How do I know that my item has been sent?
)
Anda dapat melihat status pesanan Anda melalui menu List Transaction, mulai dari status pembayaran yang sudah diterima sampai dengan proses pengiriman pesanan. Anda juga akan menerima nomor barcode pengiriman jika pesanan Anda sudah dikirim dan dapat dilacak dengan mengklik Track Your Shipping.
You can see the status of your order through the Transaction List menu, starting from the status of payment received to the order delivery process. You will also receive a shipping barcode number if your order has been shipped and can be tracked by clicking Track Your Shipping.
Pengiriman memakai ekspedisi apa? Berapa lama sampainya? (
What shipping is the shipment? How long will it take?
)
Pesanan Anda dikirim melalui PT Pos Indonesia. Lama waktu pengiriman tergantung dari layanan pengiriman yang Anda pilih.
Pengiriman Dalam Negeri
> Pos Express : 1 hari (besok sampai).
> Pos Kilat Khusus : 2-7 hari.
Pengiriman Luar Negeri
> Express Mail Service (EMS) : 3-10 hari (tergantung negara tujuan).
> Pos Tercatat (R) Internasional (R LN) : 6-10 hari (tergantung negara tujuan).
> Paket Pos Cepat Internasional : 6-10 hari (tergantung negara tujuan).
Your order was sent through PT Pos Indonesia. The shipping time depends on the shipping service you choose.
Domestic Shipping
> Pos Express : 1 day.
> Pos Kilat Khusus : 2-7 days.
Overseas Shipping
> Express Mail Service (EMS) : 3-10 days (depending on destination).
> Registered LN (R LN) : 6-10 days (depending on destination).
> Paket Pos Cepat Internasional : 6-10 days (depending on destination).
Saya tidak cocok dengan produknya, apakah boleh dikembalikan? (
I do not match the product, can I return it?
)
Barang yang sudah dibeli tidak dapat dikembalikan. Harap pelanggan mengecek kembali pesanannya sebelum melakukan pembayaran.
Goods that have been purchased cannot be returned. Please re-check the order before making payment.
Pesanan yang saya terima rusak/ cacat, apakah bisa dikembalikan? (
The order I received is damaged/ defective, can it be returned?
)
Sebelum kami mengirimkan pesanan Anda, kami sudah melakukan sortir/ pengecekan kembali. Apabila terjadi kerusakan, Anda dapat mengirimkan foto pesanan yang rusak tersebut melalui email atau nomor kontak kami yang tertera di Contact Us. Batas pengembalian barang kepada kami maksimal 3 (tiga) hari setelah barang Anda terima. Kami akan segera menukar pesanan Anda dengan yang baru dan mengembalikan ongkos pengiriman, setelah barang yang dikembalikan sudah kami terima.
Before we ship your order, we have already re-sorted. In case of damage, you can send photos of the damaged order via email or our contact number listed on Contact Us. The return limit for goods to us is maximum 3 (three) days after the item you receive. We will immediately exchange your order for a new one and return the shipping fee, after we receive the returned item.
Jika masih ada pertanyaan-pertanyaan yang belum masuk dalam FAQ ini, Anda dapat menanyakan langsung kepada kami melalui Contact Us yang terpajang di website kami. Semaksimal mungkin, kami akan berusaha membantu dan melayani Anda.
If you still have questions that are not included in this FAQ, you can ask us directly through Contact Us that is displayed on our website. As much as possible, we will try to help and serve you.
